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At Arshia Creations, every piece of jewellery is carefully inspected and securely packaged before dispatch. Your satisfaction is important to us, and we strive to provide a smooth shopping experience. Please read our policy carefully before placing your order.
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact our Customer Support as soon as possible with your Order ID.
If the cancellation request is approved before dispatch, the full amount paid will be refunded to the original payment method.
We accept returns or exchanges only in the following cases:
You received a damaged or defective product.
You received the wrong product.
The product has a genuine manufacturing defect.
To initiate a return or exchange:
Notify us within 48 hours of delivery.
Share your Order ID, clear photographs, and an unboxing video showing the unopened package and the issue.
Claims without an unboxing video may not be accepted.
After verification, we will arrange a replacement, exchange, or refund, depending on the nature of the issue.
Returns or exchanges will not be accepted in the following situations:
Change of mind or personal preference.
Incorrect size selected by the customer (unless a manufacturing defect exists).
Minor colour variations caused by screen settings or photography.
Normal wear and tear, accidental damage, or improper handling.
Products that have been worn, used, altered, repaired, or damaged after delivery.
Products returned without original packaging, tags, certificates, or invoices.
Once the returned product is received and successfully passes our quality inspection:
Refunds will be processed within 5–7 business days.
The amount will be credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer after receiving the customer's bank account details.
Please note that banks and payment providers may require additional time for the amount to reflect in your account.
Shipping charges, if any, are non-refundable, except when the return is due to our error (incorrect, damaged, or defective product).
If a replacement is approved due to our mistake, Arshia Creations will bear the return and replacement shipping costs.
At present, returns, exchanges, and refunds for international orders are accepted only if the product arrives damaged, defective, or incorrect. Customers must notify us within 48 hours of delivery along with supporting photographs and an unboxing video.
For any cancellation, return, exchange, or refund request, please contact us:
Arshia Creations
Email: contact@arshiacreations.in
Phone: +91 7797100382 / +91 9836321150
We are committed to resolving your concerns as quickly as possible and ensuring a pleasant shopping experience.