Shipping Policy
Effective Date: July 25, 2025
At Arshia Creations, we take pride in delivering your jewellery safely and securely. Every order is carefully inspected, beautifully packed, and shipped using trusted courier partners.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Personalized or custom jewellery may require 3–7 business days for preparation.
- Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Within India
-
Standard Shipping: 3–7 Business Days
-
Express Shipping: 1–3 Business Days (where available)
- Delivery timelines may vary depending on location and courier service availability.
3. International Shipping
- We proudly ship to customers worldwide.
- Estimated delivery: 7–21 business days.
- Delivery time depends on customs clearance and destination country.
- Customers are responsible for any customs duties, VAT, taxes, or import fees imposed by their country's customs authority.
4. Shipping Charges
- Shipping charges are calculated automatically during checkout.
- Free shipping promotions will be applied automatically when eligible.
5. Order Tracking
Once your order has been shipped, you'll receive:
- Shipping Confirmation Email
- Tracking Number
- Courier Tracking Link
Tracking information may take up to 24 hours to become active after shipment.
6. Delivery Delays
Although we strive for timely delivery, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier operational delays
- Customs inspections
- High shipping volume
7. Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
Arshia Creations cannot be held responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.
8. Lost or Damaged Packages
If your package is lost, arrives damaged, or has missing items, please contact us within 48 hours of delivery.
Please include:
- Your Order Number
- Photos of the package
- Photos of the damaged item (if applicable)
Our team will work with the courier partner to resolve the issue as quickly as possible.
9. Failed Delivery Attempts
If a shipment is returned because of:
- Incorrect address
- Customer unavailable
- Refused delivery
Customers may be responsible for the reshipping charges.
10. Order Cancellation
Orders may only be cancelled before they have been shipped.
Once dispatched, orders cannot be cancelled. Please refer to our Return & Refund Policy for return eligibility.
